By default, our courses completion validity automatically expires after 1 year, if you want to change this setting please refer to How to change company information. However, if you wish to manually expire the results you may do so via our "import" excel file.
Head to the "Users" tab and click on "Select Action" -> "Bulk action" -> "Import new users".
In the pop-up, download the import excel sheet by clicking on the underlined text.
This Excel document will enable you to choose which users already in our system will have their results expired.
It is important you only add the details of the users who's results you wish to expire, all users in the file will have their results expired and this process is irreversible. If the accounts are set as fictional, you must fill in "FALSE" under "Email Exists" and fill in a password. If the password is different from their previous assigned one then you must communicate this to the user.
Once the file has been completed, you can head back to the "import new users" tab and select "Update and Expire The Results" in the dropdown.
Upload the Excel document via the "Upload list of users" button and select "Next".
You will end up on the following page:
After you click Import, the system will verify the Excel document and, if there are no errors, update the completion status to "expired" for the uploaded users.